Common Queries
We've compiled answers to our most frequently asked questions, categorized for your convenience. Our goal is to demystify high-grade tea sourcing and ensure your daily ritual is effortless. If you can't find what you're looking for, our team is ready to assist.
Ordering & Delivery
Leaf Storage & Care
Subscriptions & Accounts
From placing your order to tracking its journey to your door, find all the details on shipping, returns, and delivery times.
Learn how to best preserve the freshness and sensory notes of your loose-leaf teas, ensuring every steep is perfect.
Manage your monthly tea ritual with ease. Discover how to pause, modify, or customize your subscription and account preferences.